Returns Policy

You may return any damaged new, unopened items within 24 hours of delivery for a full refund. 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to any address in the USA.

When you place an order, you have the options to pick-up locally in Massachusetts at one of our partner retailers or USPS shipping.  

Local pickup is at the discretion Ellie and Ash.  You will receive an email notification once local pick-up has been delivered to the store and is ready to pick up.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up.